Privacy Policy | Echoes of Forest

This is a reference translation of the Japanese original. In the event of any discrepancy, the Japanese version prevails.

Gensosya Inc. (the “Company”) sets out below how it handles personal information in connection with Echoes of Forest, the whole-house private lodge it operates, and this website (https://www.echoesofforest.jp).

1. Information we collect

In taking reservations, providing accommodation and responding to enquiries, we may collect the following information.

Contact details such as your name, email address, telephone number and address
Reservation details such as dates of stay, number of guests and information about your party
The content of your enquiries and requests
Payment information (we do not retain credit card details; these are handled by our payment processor and by the respective booking sites)
The particulars recorded in the guest register we are required by law to keep
Footage from the security cameras installed at the property
Access information generated when you use this website (see section 5)

2. Purposes of use

To take reservations and provide accommodation
To contact you as needed for your stay, including confirming your booking and sending check-in instructions
To respond to your enquiries
To invoice and manage transactions
To create and retain the guest register required by law
For safety management, and to establish the facts in the event of an accident or dispute
To understand how this website is used and to improve it

We do not use personal information beyond the purposes set out above.

3. Disclosure to third parties

We do not provide personal information to third parties without your consent, except in the following cases.

Where required by law, or where disclosure is sought by a public authority under the law
Where necessary to protect a person’s life, body or property and it is difficult to obtain your consent
Where information is transmitted to our payment processor to the extent needed to process payment
Where you booked through an affiliated booking site (Booking.com, Airbnb, etc.), and information is exchanged with that site and our reservation management system in order to manage the booking

4. Guest register

As required by law, we create a guest register recording guests’ names, addresses and contact details, and retain it for the period prescribed by law. Guests who do not have an address in Japan are asked, as required by law, to present their passport, and we retain a copy of it.

5. Analytics and cookies

This website uses Google Analytics, an analytics service provided by Google LLC, to understand how the site is used and to improve it. Google Analytics uses cookies to collect anonymous traffic data; this does not include information that identifies you personally.

If you prefer not to allow cookies, you can disable them in your browser settings, or stop collection using the opt-out add-on provided by Google.

6. Security cameras

Following guidance from the public health centre, security cameras are installed at the entrance, the wood deck and near the trampoline. Recordings are used solely for safety management and for establishing the facts in the event of an accident or dispute, and are not provided to third parties except as required by law. No cameras are installed in the interior living areas, bathrooms or washrooms.

7. Security measures

We take necessary and appropriate measures to prevent the leakage, loss or damage of personal information, and exercise necessary and appropriate supervision over staff who handle it.

8. Disclosure, correction and deletion

We will respond promptly and in accordance with the law to requests from individuals for disclosure, correction, addition, deletion or suspension of use of their personal information, after verifying identity. Please contact us at the address below. Please note that information we are legally required to retain cannot be deleted before the end of the statutory retention period.

9. Contact

Gensosya Inc.
7781-2 Manganji, Minamioguni, Aso-gun, Kumamoto 869-2402, Japan
Email: support@echoesofforest.jp

10. Changes to this policy

This policy may be amended without prior notice in response to changes in the law or to our services. The amended policy takes effect when posted on this page.

Established: 4 September 2026